Business Process Improvement, Business Process Reengineering, and Business Process Management
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چکیده
• Customer satisfaction: The result of optimizing and aligning business processes to fulfi ll customers’ needs, wants, and desires. • Cost reduction: The result of optimizing operations and supplier processes. • Cycle and fulfi llment time reduction: The result of optimizing the manufacturing and logistics processes. • Quality: The result of optimizing the design, development, and production processes. • Differentiation: The result of optimizing the marketing and innovation processes. • Productivity: The result of optimizing each individual’s work processes.
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